SHIPPING AND DELIVERY POLICY

DJ LED Shop aims to deliver your orders as quickly and safely as possible. The conditions relating to order preparation, dispatch and delivery are set out below.

1. Business Information

The business responsible for orders placed through our website is:

Registered business name: KIRKOR ASADURYAN PR KONSULTANTSKE AKTIVNOSTI KIRY-AS VETERNIK

Business registration number (Matični broj): 68450594

Tax identification number (PIB): 115547303

Business address: Apatinski put 51, Sonta, Apatin, Sombor 25000

Contact email: kokoholdingcompany@gmail.com

2. Order Preparation and Dispatch Times

Standard products:

Orders are prepared and handed over to the delivery provider within 1 to 3 business days after payment confirmation.

Custom-made products:

Production and preparation of wooden products and LED lighting made to the customer's specific requirements may take 3 to 7 business days.

3. Warehouses and Estimated Delivery Times

Depending on stock availability, orders are dispatched from our warehouses in Serbia (Novi Sad) and Türkiye (Muğla), or from the warehouses of our contracted international dropshipping suppliers.

Dispatch from our warehouses:

Estimated delivery time is approximately 2 to 5 business days, excluding any customs procedures.

Dispatch from international warehouses:

Depending on customs inspections and logistics workloads, estimated delivery time may range from 10 to 20 business days.

4. Shipping Costs, Customs and Taxes

Shipping costs:

Shipping costs are calculated during ordering based on the weight of the products in the cart and the destination country. The shipping cost is displayed before the purchase is completed.

Customs and additional taxes:

Any customs duties, taxes, fees and additional import costs arising under the customs regulations of the destination country are payable by the recipient, meaning the customer.

5. Order Tracking and Damaged Shipments

Once your order has been dispatched, a tracking number will be sent to the email address provided with your order.

If you notice that the package is damaged upon delivery, please ask the delivery provider to prepare a damage report and notify us without delay at:

kokoholdingcompany@gmail.com