DJ LED Shop aims to deliver your orders as quickly and securely as possible. In accordance with the standards of our payment service provider (2Checkout / Verifone) and international commerce regulations, the terms and conditions regarding our shipping and delivery processes are set out below.

1. Legal Company Information (Seller and Shipper)

The official company legally responsible for orders placed through our website is:

Official Company Name: KIRKOR ASADURYAN PR KONSULTANTSKE AKTIVNOSTI KIRY-AS VETERNIK

Company Registration Number (Matični broj): 68450594

Tax Identification Number (PIB): 115547303

Registered Business Address: Save Kovačevića 16, 21203 Veternik, Novi Sad, Serbia

Official Contact Email: kokoholdingcompany@gmail.com

2. Order Processing and Shipping Time

Standard Products: Orders are prepared and handed over to the shipping carrier within 1–3 business days after payment confirmation.

Custom-Made Products: The production and preparation time for custom-made wooden and LED lighting products may vary between 3–7 business days.

3. Our Warehouses and Estimated Delivery Times

Depending on stock availability, orders may be shipped from our warehouses in Serbia (Novi Sad) and Türkiye (Muğla), or directly from our contracted international dropshipping supplier warehouses.

Shipping from Our Own Warehouses (Local Stock): The estimated delivery time is approximately 2–5 business days, excluding any customs processing time.

Shipping from International Warehouses (Dropshipping): Depending on customs procedures, destination country, and logistics conditions, delivery may take approximately 10–20 business days.

4. Shipping Fees, Customs Duties, and Taxes

Shipping Fees: Shipping costs are automatically calculated at checkout based on the weight of the products in your order and the destination country. The applicable shipping fee will be clearly displayed before you complete your purchase.

Customs Duties and Additional Taxes: Any customs duties, import taxes, fees, or additional charges imposed by the laws and regulations of the destination country are the sole responsibility of the recipient (customer).

5. Order Tracking and Damaged Deliveries

Once your order has been shipped, a tracking number will be sent to the email address registered with your order.

If you notice that your package is damaged at the time of delivery, please ask the delivery carrier to prepare an official damage report and contact us as soon as possible at kokoholdingcompany@gmail.com.